Helpdesk Services
The helpdesk services are offered for all of the four infrastructure towers i.e. Servers, Network, Application and
Desktop.
- 24x7x365 remote helpdesk support through web, email, chat and voice calls
- Trouble ticket and service request management
- Remote diagnostics and troubleshooting using remote control tools
- Creation of knowledge repository and its management
- Asset management
- Service Level Reporting
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