| Support for Server Backup Operations for a Global Oil & Gas Major (Fortune 5 Company) |
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The Client |
| Our client is one of the world's leading oil companies. Based in the US, their activities span Oil & Gas exploration, refining and marketing of oil, lubricants, fuels, petrochemicals and power production businesses |
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The Challenge |
| The client needed to outsource backup operations for enterprise servers spread across multiple locations in US & Europe. |
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The Solution |
Our solution included:
- 24x5 Level 1/Level 2 offshore support for backup operations of 2500+ production servers
- Support activities include:
- Proactive monitoring of 13 Legato Enterprise backup servers with a daily backup volume of 100TB
- Remote troubleshooting of failed backups
- Remote commissioning & decommissioning of the production, test and development servers for backup
- Remote restoration of user and application data
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The Benefits |
The benefits included:
- Transition of backup operations for production servers to offshore without any service disruption
- 100% offshoring of Level 1/Level 2 backup activities
- SLA Based support for backup & restoration
- Response time of 5 min for all tickets
- Resolution time for RUSH-priority tickets is one hour
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