| End-to-end
infrastructure support for a
global manufacturing and
engineering conglomerate |
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The Client |
| Our client is a
multi-billion dollar,
diversified engineering and
construction conglomerate
with global operations. |
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The Challenge |
| The client has
operations in multiple
geographies around the
globe. It needed
high-quality support for the
complex IT infrastructure
that supports its
diversified operations. |
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The Solution |
We provide comprehensive infrastructure management services for:
- 24x7 Data Center monitoring and management for:
a. 750 servers
(including Wintel, SUN
Solaris, HP-
UX and mainframe servers) located across India b. Very high
end storage devices
(Hitachi
Tagmastor/ SUN 6540)
c. 500 network devices
including routers,
switches and firewall
d. 5 Avaya PBX
- 24x7 WAN monitoring
and management through
centralized NOC for
locations in India and
abroad with a combined
bandwidth of over 200
Mbps.
- 24x7 application
support, including;
a. ERP
applications (SAP,
Oracle, Peoplesoft),
b. Custom applications
(E-Commerce Sites,
Payroll)
c. Messaging (Lotus
Notes, Groupwise,
Exchange)
with 17000 mailboxes
d. Databases (Oracle, MS
SQL)
e. Other applications
(DNS, ADS, IIS, AV
Servers,
Sharepoint, etc)
- Deployment and
maintenance of
infrastructure tools,
including:
a. CA Service Desk
b. CA Spectrum (Network
Fault Management)
c. CA Brightstor and
Veritas Netbackup
d. CA NSM
e. Ciscoworks
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The Benefits |
The decade-long
relationship has delivered
many benefits, including:
- 24x7 SLA-based
infrastructure
monitoring and
management support for
the complete group.
- Process
standardization and
incorporation of ITIL
practices
- Continuous
improvement in Service
Measurement
Capabilities, including
Service Level
monitoring, reporting
and performance
- Improvement in
project turnaround
times; improved schedule
and budget
predictability
- Rapid deployment of
new technologies
- Flexibility and
scalability of resources
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