| End-to-end monitoring
and management of a data
center delivers 99.95%
uptime for an e-commerce
site |
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The Client |
| Our client had a large
e-commerce site based in
USA. |
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The Challenge |
| The client needed to
manage its data center to
maximize uptime of its site. |
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The Solution |
Our solution included:
- Implementation of
monitoring tools for
servers, web
applications, database
and network devices in
the data center
- Implementation of a
service desk
- Integration of the
service desk with tools
for automated alerts
- Mapping of ITIL
processes on the service
desk
- 24x7x365 Help desk
support provided out of
India and USA
- 24x7x365 SLA-based
L1/L2/L3 support
provided out of India
and USA for network,
databases, web
Applications and around
250 servers in the data
center
- Supported platforms
include SUN Solaris,
Windows 2003 servers,
Oracle 9i, Broadvision
enterprise servers in
production, development
and test environments.
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The Benefits |
The benefits included:
- 99.95% web site
uptime
- Process
standardization and
incorporation of ITIL
practices
- No SLA outages till
date
- Response time of 5
minutes maintained for
all critical tickets
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