Rendezvous
Share| Our proprietary solution
framework, Rendezvous, for
providing Application
Development and Maintenance
service is designed and
developed to facilitate
effective governance and
operations management. The
data is displayed in the
form of dashboards and the
system also provides drill
down features to view data
at granular levels. The
dashboards represent data on
project management,
application management,
relationship management and
service level metrics. The
framework constitutes of
various applications
developed to manage
transition and steady state
operations of an offshore
centric application
development and support
services engagement. Diverse requirement for each engagement leading to customization, ease of use and integration with internal and external tools are catered to by inherent design features such as:
Some of the applications in the framework and their brief description is mentioned below: |
| Transition Workbench An application designed to manage the application development and support services transition. It can be used for application grouping, de-briefing session planning, preparing stop-light charts to indicate transition progress etc. Project Management System (PMS) An application designed for detail level planning, setting milestones, metrics goals and tracking of a development project. This application is developed based on CMMI Level 5 processes. Request Management System (RMS) An application designed for detail level planning, setting milestones, metrics goals and tracking of application enhancement requests. This application is developed based on CMMI Level 5 processes. Problem Tracking System (PTS) A web based application that can be easily integrated with customer's problem notification systems and used for notifying problems to offshore teams and tracking the problem to closure. This system also has a feature to capture feedback from the end user on problem containment/resolution services provided. Defect Tracking System (DTS) An application developed for capturing defects at various stages of project and request execution. This facilitates defect prevention activities like analysis of frequently occurring defects, identification of root cause, coming up with prevention plan, implementation and tracking of the prevention plan. Timebooking System A web based application to enable team members to book the actual efforts spent towards an allocated task. Service Level Management An application to capture agreed service levels and generate service level reports on a pre-defined frequency. Management Utility for Strategic Information and Control (MUSIC) A web based application to provide online information pertaining to governance, application management, relationship management and service level metrics, in the form of dashboards. Customers are given access to these dashboards. Rendezvous framework is specifically designed to provide transparency on engagement operations to our customers. It also serves as a single window of information for governance, operations management, relationship management and service level management metrics. |
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