Application Maintenance & Support

Overview

At L&T Infotech, we focus on industries that include Media and Entertainment, Manufacturing, Banking & Financial Services, Insurance, Energy & Petrochemicals, Travel & Logistics and Telecom - Product Engineering Services. We have been providing Application Maintenance & Support services to these industries for more than a decade. Our service model is designed to ensure availability of systems for use, reduce maintenance and support efforts, improve scalability and increase throughput by improving productivity over time.

Our in-depth business knowledge on these industries enables us to provide services aimed at improving 'Business-to-IT' connect of our client's IT portfolios. Our suite of Application Maintenance & Support services include:

  • 24x7 production support
  • Application enhancement request management
  • Upgrade of application platforms
  • Application Database Migration

The technology landscape of our services varies from ERP, CRM, PLM packages to DW & BI technologies to legacy systems.

Our Global Delivery Model is designed to leverage our process maturity on application knowledge transition, problem management, enhancement request management, service level management and thus deliver significant operating cost benefits to customers.

Some of the key features of our Application Maintenance & Support services model are:

  • Reduce total cost of ownership - 22 to 32% in 1st year and further 15 to 18% in steady state
  • Passing on year-on-year productivity gains
  • Improve application stability and performance
  • SLA based engagement model
  • Rendezvous ADM Services Solution Framework, our proprietary 4-tier governance model to focus on relationship, strategic, tactical and operations management aspects of the engagement

Testimonial

L&T InfotechSince becoming an independent company in 2004, Freescale has focused on becoming an agile, high-performance company. L&T Infotech has been a great asset throughout this journey. They have consistently delivered results and are a key partner in our IT and business transformation.
Sam Coursen, Former CIO, Freescale Semiconductor


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