At L&T Infotech, we
focus on industries that
include
Manufacturing,
Banking & Financial
Services,
Insurance,
Energy
& Petrochemicals and
Telecom
- Product Engineering
Services. We have been
providing Application
Maintenance & Support
services to these industries
for more than a decade. Our
service model is designed to
ensure availability of
systems for use, reduce
maintenance and support
efforts, improve scalability
and increase throughput by
improving productivity over
time.
Our in-depth business
knowledge on these
industries enables us to
provide services aimed at
improving 'Business-to-IT'
connect of our client's IT
portfolios. Our suite of
Application Maintenance &
Support services include:
- 24x7 production
support
- Application
enhancement request
management
- Upgrade of
application platforms
- Application Database
Migration
The technology landscape of
our services varies from
ERP, CRM, PLM packages to DW
& BI technologies to legacy
systems.
Our
Global Delivery Model is
designed to leverage our
process maturity on
application knowledge
transition, problem
management, enhancement
request management, service
level management and thus
deliver significant
operating cost benefits to
customers.
Some of the key features of
our Application Maintenance
& Support services model
are:
- Reduce total cost of
ownership - 22 to 32% in
1st year and further 15
to 18% in steady state
- Passing on
year-on-year
productivity gains
- Improve application
stability and
performance
- SLA based engagement
model
-
Rendezvous ADM services
framework,
our proprietary 4-tier governance
model to focus on
relationship, strategic,
tactical and operations
management aspects of
the engagement
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