Our proprietary solution
framework, Rendezvous, for
providing Application
Development and Maintenance (ADM)
service is designed and
developed to facilitate
effective governance and
operations management. The
data is displayed in the
form of dashboards and the
system also provides drill
down features to view data
at granular levels. The
dashboards represent data on
project management,
application management,
relationship management and
service level metrics. The
framework constitutes of
various applications
developed to manage
transition and steady state
operations of an offshore
centric application
development and support
services engagement.
Diverse requirement for each
engagement leading to
customization, ease of use
and integration with
internal and external tools
are catered to by inherent
design features such as:
-
Web 2.0 technology and
SOA architecture
-
Rich Interface
Application (RIA)
-
User Customizable views
and layouts
-
L10N and I18N
-
Adaptor based and SOA
based integration with
customer systems
-
Fully integrated with MS
Office tools (Word, XLS,
MPP)
Some of the applications
in the framework and their
brief description is
mentioned below:
|
Transition Workbench
An application designed to
manage the application
development and support
services transition. It can
be used for application
grouping, de-briefing
session planning, preparing
stop-light charts to
indicate transition progress
etc.
Project Management System
(PMS)
An application designed
for detail level planning,
setting milestones, metrics
goals and tracking of a
development project. This
application is developed
based on CMMI Level 5
processes.
Request Management System
(RMS)
An application designed for
detail level planning,
setting milestones, metrics
goals and tracking of
application enhancement
requests. This application
is developed based on CMMI
Level 5 processes.
Problem Tracking System
(PTS)
A web based application that
can be easily integrated
with customer's problem
notification systems and
used for notifying problems
to offshore teams and
tracking the problem to
closure. This system also
has a feature to capture
feedback from the end user
on problem
containment/resolution
services provided.
Defect Tracking System
(DTS)
An application developed for
capturing defects at various
stages of project and
request execution. This
facilitates defect
prevention activities like
analysis of frequently
occurring defects,
identification of root
cause, coming up with
prevention plan,
implementation and tracking
of the prevention plan.
Timebooking System
A web based application to
enable team members to book
the actual efforts spent
towards an allocated task.
Service Level Management
An application to capture
agreed service levels and
generate service level
reports on a pre-defined
frequency.
Management Utility for
Strategic Information and
Control (MUSIC)
A web based application to
provide online information
pertaining to governance,
application management,
relationship management and
service level metrics, in
the form of dashboards.
Customers are given access
to these dashboards.
Rendezvous framework is
specifically designed to
provide transparency on
engagement operations to our
customers. It also serves as
a single window of
information for governance,
operations management,
relationship management and
service level management
metrics. |
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