| A long-term
relationship with a
Fortune10, integrated oil
company serves multiple
business units and delivers
benefits across the value
chain |
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The Client
Our client is one of
the world's leading oil
companies. Based in the US,
their activities span Oil & Gas exploration,
refining and marketing of
oil, lubricants, fuels,
petrochemicals and power
production businesses.
The challenge
The client was seeking a
relationship that would
reduce long-term costs,
raise productivity and
leverage IT to drive
innovation.
the solution
Starting with a
project for application
development and maintenance,
our relationship has now
grown to touch all critical
business areas, including
Upstream, Downstream,
Corporate Functions,
Financials and HR
Using an onsite-offshore
model, we provide
development and support
services for enterprise-wide
applications. This includes
services for a global ERP
rollout, deployment and
support (SAP, JDE),
development and support for
Microsoft applications
including SharePoint and
infrastructure support
including server monitoring.
A dedicated Center of
Excellence for the client
allows us to focus on their
requirements and develop
innovative solutions.
Other highlights include a
well-defined change
management and
responsibility matrix and
quick ramp-up of resources
for new projects
the benefits
Year-on-year cost savings
- Cost savings beyond
labor arbitrage (e.g.
5-10% FTE reduction for
application support)
- Cost reduction
through process
improvements, tools,
automation (e.g.
reduction in support FTE
by 80% in Customer Data
Master by introducing
tools
- Reduction in the
ticket count, resolution
time through Trend
Analysis
Business innovation
- Dedicated engagement
COE serves as a 'lab'
for the client
- Real-time data
capture and integration
with enterprise business
systems
- Optimization of
Refinery processes
- Asset information
capture and integration
Agile, flexible
support
- Quick ramp-up (e.g.
250 consultants globally
in 6 weeks for a
strategic project)
- 30:70 Onsite-offshore
ratio with 24x7 support
- 40% resources in
maintenance and 60% in
new projects
- 70,000 Gil users;
60,000 SAP users; 12,000 JDE users supported
globally
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As individuals and as an organization, you have done your utmost to understand the Chevron Way. You have worked tirelessly to meet our high expectations with a spirit of co-operation and understanding that has further enriched our relationship. This has fuelled our success so far and is the foundation for our success in the future.Gary Masada