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the client |
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A leading film producer, distributor, media and entertainment
conglomerate based in the US. |
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the challenge |
- Application development and maintenance services for various
applications like ERP1 , Hyperion, Content Management, EAM2 ,
Contract Tracking, CRM3 , DRM4 (Television Sales Administration),
Materials tracking
- Three levels (L1,L2,L3) of support
- Safeguarding Intellectual Property
- Stabilizing operations and processes to meet SLA compliance
- Optimize support operations and resources to give productivity
benefits and technical value adds
- Provide innovative solutions after having gained deep knowledge
of clients business and IT application landscape
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the solution |
- ITIL tools for maintenance and support services
- Grouping applications into four towers
- Rapid application-group-wise transition
- KPI based performance management
- Deployed SLA management tools to ensure all SLAs are met
- Provided in-house engagement tools, project management tools
and other tools for code reviews and change impact analysis
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the benefits |
- Lower maintenance and support costs
associated with the application
portfolio by 50%
- Increase maturity and discipline
supporting the application portfolio
- Increase productivity and synergies
across the application portfolio
- Continuous process improvements
through periodic reviews
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Key |
- Enterprise Resource Planning
- Enterprise Asset Management
- Customer Relationship Management
- Digital Rights Management
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