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the client |
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A leading internet provider of spoken audio entertainment,
information and educational programming. |
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the challenge |
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To completely outsource DataCenter management.
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the solution |
- 24x7x365 SLA based L1/L2/L3 support for 250+ servers, network,
databases and applications
- Server Operating Systems included Solaris 10 and Windows 2003
Enterprise Server
- Servers applications included Oracle Database, Apache Web
Servers, Broadvision One-to-One Enterprise Servers, Interaction
Manager, Endeca Servers, Hyperion Brio Application Servers
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the benefits |
- Website Uptime – 99.95%
- No SLA outages till date
- Response time of 5 minutes for all
tickets has been maintained
- Improved Average Resolution time for
L1/L2 - 15 minutes
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