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the client |
| Our client is a Defence Organization. |
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the challenge |
| Though many business processes are initiated with someone filling out a form, this basic process can be riddled with errors, inefficiencies and wasted time. The project entailed conversion of around 6000 manual forms to digital processes and was crucial in strengthening the defence department’s technology infrastructure. The client also required the automation of the entire approval and authorization process – thereby moving business processes from the manual to the online domain. |
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the solution |
The client chose to completely re-engineer its forms-based business processes engaging L&T Infotech
to implement a solution using IBM workplace forms. Initially, L&T Infotech needed to understand the manual
forms entirely and define the standard workflow for approvals. This knowledge is crucial in developing
electronic forms and setting up a validation process. As different business processes used multiple databases,
L&T Infotech also needed to cull out matter and create a single source of data.
L&T Infotech was thus able to empower the defence department with a single data enterprise
solution that would automate manual processes and transform forms-based requirements. In order to
ensure complete functionality, the solution was integrated with existing legacy systems and would
also be extended to other branches of the client organization.
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HIGHLIGHTS |
| A one-of-a-kind project, as it is a major step towards a green environment, reduced carbon
footprint and achieves the creation of a paperless office. |
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THE BENEFITS |
| The primary benefit was minimizing paperwork and creating a completely paperless office
environment. Streamlined business processes including form based requirements reduced operational
time by 30-40%, improved efficiency and reduced time to value. Additionally the solution also helped
address environmental impact by creating a push towards a greener office. This also helped cut cost by
eliminating printing, distribution and storage requirements. |
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