| A dedicated offshore
development center helps a
global electronics company
to focus on core business
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The Client
Headquartered in Tokyo, Japan, our client is a leading global electronics company. The company offers a wide range of systems, products and services in areas like information systems, electronic devices, power and industrial systems, consumer products, materials and financial services. Its software division develops advanced technology and products ranging from open middleware products and enterprise server software, to embedded software and storage software.
The Challenge
Our client’s software division was searching for an outsourcing partner with a view to:
- Reduce overall
product development
costs
- Improve internal
efficiency of operations
- Gain access to a
pool of talented
resources
We started our association with them in 1996-97 with the outsourcing of a few testing and porting projects. Our challenge was to:
- Demonstrate strong
management commitment to
a reliable and long-term
offshore partnership
- Show the benefits of
a world class, scalable
technical resource pool
- Demonstrate ability
to bridge the language
barrier and facilitate
smooth communication
The solution
We have established a dedicated offshore development center for our client and our relationship is now more than a decade old. Starting with porting and testing, our teams are now involved in the delivery of large-scale projects.
Other highlights of the
engagement
- Strong project
management skills with
adherence to tight
schedules and stringent
quality requirements
- Customized,
client-aligned
processes, that combine
best practices from the
client as well as L&T
Infotech
- Metrics-based project
management aimed at
continuous improvements
in productivity and
quality
- Japanese support desk
for translation services
and Japanese speaking
onsite coordinators and
engineers for project
coordination
- Isolated LAN
environment and secured
link for communication
and deliverables
- Key resource retention
over a long term
- An apex steering
committee consisting of
senior management from
both sides which meets
half-yearly to review
and guide a continuous
improvement initiative
the benefits
- The client’s teams can focus on core activities aimed at business expansion
- Large-scale projects can be planned and executed by leveraging the large technical pool of dedicated, reliable offshore resources
- Offshore cost advantage delivers lower product development costs
- Quick enhancements and sustained maintenance of products through offshore product knowledge retention
- Faster time-to-market
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