| Building a long-term relationship with a leading Fortune 500 global CPG company serving multiple business units, and delivering benefits across the value chain |
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The Client
Our client is one of the world's leading consumer product companies. As the world's #1 maker of household products, the client courts a major market share and over 20 billion dollar brands. The business is divided into three global units: health and well being, beauty and household care. Headquartered in the US, their activities span across the globe.
The challenge
The client sought to build a partnership that would provide them with higher end skills, deliver high value to cost ratio benefits, implement innovative solutions, make visible benefits of new technologies and above all, be an able collaborator to respond to business challenges with flexibility and speed.
the solution
L&T Infotech's relationship with the client began in 2003 with a contract to provide Global SAP Application Support services across all landscapes. The journey together has continued to grow since then with more assignments/projects. In the year 2006, L&T Infotech was chosen as a Strategic Alternate Vendor for one of the client’s critical Supplier Solutions. Starting with a project for application development and maintenance, our relationship has now grown to touch every critical business area for the client across the value chain.
Using an onsite-offshore model, we provide development and support services for enterprise-wide applications. This includes services for a global ERP rollout, deployment and support, development and support.
the
benefits
Year-on-year cost savings
- Cost savings beyond labor arbitrage (e.g. 5-10% FTE reduction for application support)
- Cost reduction through process improvements, tools, automation (e.g. reduction in support FTE by 80% in Customer Data Master by introducing relevant tools)
- Reduction in the ticket count, and resolution time through Trend Analysis
Business innovation
- Dedicated engagement COE serves as a 'lab' for the client
- Real-time data capture and integration with enterprise business systems
Agile, flexible support
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