Business consolidation, growth through mergers and acquisitions, and a wider basket of financial offerings has resulted in multiple, disaggregated IT silos of information. To serve customers better, insurance companies have implemented or developed multiple applications. This in turn, has led to the proliferation of multiple customer service applications. Easy access to the Internet has raised the level of service expectations of both, policy owners and intermediaries.
We have developed a Front-end Solution that provides an integrated, enterprise-wide platform to support 'connectable' applications with a unified customer view. This will enable round-the-clock availability of information for customers and will improve the turn around time (TAT) for better customer service. The Front-end Solution broadly provides capabilities in the following areas:
- New business process
- Policy Servicing
- Unified Customer
View
As part of the Front-end Solution, we offer the following services:
- IT consulting
- Business alignment, study of business processes, consolidation of roadmaps and business benefit analysis
- Application outsourcing services (ADM)
- Mapping of various processes, viz. policy servicing, underwriting etc.
- Implementation of products and packages
Our implementation approach includes:
- Studying the current IT landscape
- Consolidating disparate customer service applications
- Integrating customer data
- Analytics, including profitability and customer life-time value
- Formalization of requirements and creation of project plan
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