| Reengineering claims processing using an SOA based solution |
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The client
One of the largest
P&C Insurers in the US, our
client is a leading provider
of a wide range of insurance
products for personal and
commercial lines.
The challenge
Our client had a
large number of legacy
applications that were more
than 30-40 years old. These
created challenges like:
- Widespread
application duplication
because separate
applications for common
functionality existed
for different Lines of
Business
- Replication of
changes across
applications with any
change in regulatory
compliances or reporting
- Applications could
not be modified to
address new business
requirements
- Low flexibility
because most of the
existing monolithic
applications were not
accessible outside the
client environment
- Business mergers had
resulted in multiple
claims systems, some on
legacy mainframe and
others on a client
server platform
There was an acute need
to consolidate and
standardize after sunsetting
legacy applications, in
order to have a common data
and transaction repository
and a single system for
business.
The solution
We worked with client
teams to reengineer
applications - extracting
functional specifications
and business rules from
legacy applications, and
creating refined
requirements for the new
platform
We developed a new
platform based on
Service-Oriented
Architecture (SOA). This
addresses the entire
claims process for
commercial and personal
lines of business, from
the First Notice Of Loss
(FNOL) stage to claim
assignment and
settlement. It also
provides an analytical
dashboard and reporting,
claims correspondence
and vendor integration.
Comprehensive
documentation has been
developed to support the
new functionality and
reduce dependency on
individuals.
Instead of a 'Big Bang'
approach, we recommended
an iterative model that
lowers risks and
provides greater
business continuity.
The benefits
The project has
resulted in a unified,
seamless platform for
claims processing that
has:
- Eliminated
duplication of
functionality
- Eliminated
development and
maintenance of redundant
processing systems
- Provided access to
wider audiences without
the need for special
software
- Provided greater
flexibility for access
to view or process
claims information via
Roles / Security
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