| A long-term
relationship with a
Fortune10, integrated oil
company serves multiple
business units and delivers
benefits across the value
chain |
| |
The Client
Our client is one of
the world's leading oil
companies. Based in the US,
their activities span Oil & Gas exploration,
refining and marketing of
oil, lubricants, fuels,
petrochemicals and power
production businesses.
The challenge
The client was seeking a
relationship that would
reduce long-term costs,
raise productivity and
leverage IT to drive
innovation.
the solution
Beginning with a project for application development and maintenance,
our relationship has evolved to encompass all critical business areas,
including upstream, downstream, corporate functions, financials and HR.
Using an onsite-offshore model, we provide development and support
services for enterprise-wide applications. This includes:
- Services for a global ERP rollout, deployment and support (SAP, JDE)
- Development and support for Microsoft applications, including SharePoint
- Infrastructure support including server monitoring
A dedicated Center of Excellence for our client allows us to focus
on their requirements and develop innovative solutions for business
advantage. Other highlights include a well-defined change management
and responsibility matrix and quick ramp-up of resources for new
projects
the benefits
Year-on-year cost savings
- Cost savings beyond
labor arbitrage (e.g.
5-10% FTE reduction for
application support)
- Cost reduction
through process
improvements, tools,
automation (e.g.
reduction in support FTE
by 80% in Customer Data
Master by introducing
tools
- Reduction in the
ticket count, resolution
time through Trend
Analysis
Business innovation
- Dedicated engagement
COE serves as a 'lab'
for the client
- Real-time data
capture and integration
with enterprise business
systems
- Optimization of
Refinery processes
- Asset information
capture and integration
Agile, flexible
support
- Quick ramp-up (e.g.
250 consultants globally
in 6 weeks for a
strategic project)
- 30:70 Onsite-offshore
ratio with 24x7 support
- 40% resources in
maintenance and 60% in
new projects
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