| An ODC cuts costs and
increases efficiency
An ODC for a European payment service provider has
delivered multiple benefits, including an improvement in
payroll system performance by 50%. |
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The Client
Based in Denmark, our client is a leading supplier of payment solutions and
related services to banks, private associations and public institutions. |
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The Challenge
The client had multiple requirements that include application development,
maintenance, migration, automated/regression testing services and payment
servicing. They needed a long-term relationship that would give them access
to a deep resource pool as well help contain costs. |
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The
solution
We started our relationship with the client in 2002. Beginning with a pilot
project, we grew the relationship to establish a dedicated ODC for them in
2005. We currently have a multi-year engagement that spans the following
areas and services:
Card Acquiring System
- Analysis and design as per business requirements
- Development and maintenance
- System testing and maintaining Test Logs, using Test Director
- Automated testing of reports using ART, our solution accelerator
Testing
- Test automation cards acquiring front end
- EMVCo testing
- Performance of payroll system
Card Issuing System
- Knowledge build-up
- Certification process
- Maintenance and enhancement
- Automated testing of reports using ART, our solution accelerator
Payments System
We are currently working on an initiative to re-engineer the payment
processing system. The existing system currently allows only processing of
Euro payments within Denmark. The new system developed with the J2EE
framework will be SEPA compliant and will allow the client's end-customers
to carry out monetary transactions in multiple currencies across Europe.
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THE BENEFITS
The ODC has delivered multiple benefits to the client. Client teams are now
able to focus on strategic initiatives and new product development.Other highlights include:
- Offshore advantage leveraged for productivity improvements and cost
benefits. For instance, payroll system performance improved by 50 %
leading to decrease in mainframe utilization costs
- Quick ramp up of project teams with consultants trained and experienced on Progress 4GL has ensured quick turn-arounds and deliveries
Strict quality control (SEI CMMI Level 5 standards) to ensure a stable and
robust system.
- Strict quality control (SEI CMMI Level 5 standards) to ensure a stable and
robust system.
- Phased delivery to de-risk the client. In order to de-risk the client from end
user acceptance at a very late stage, deliveries are spread over the entire
span of the project in the form of work packets.
- Stringent Non Disclosure Agreements (NDAs) signed to safeguard the
application code since this is a proprietary application originally developed
by our client
- Reduced induction time for client teams because of the knowledge
repository we have created for key systems. Cost efficiencies due to
improved and centralized control.
- Provides greater transparency for business through standardized global
processing.
- Customizable features for regional processing
- Service oriented architecture that supports business growth
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