| Implementation &
support of an automated
lending solution helps this
global financial services
institution address growing
business needs |
| |
The Client
Our client is one of the
largest financial services
institutions in the world
and has 200 million
customers in over 100
countries. |
| |
The Challenge
Our client had
implemented the Systematics
Enterprise Banking System
for its consumer banking
activities. They were
seeking to move the project
offshore to gain access to a
resource pool and trim
costs. |
| |
The
solution
The engagement
involved maintenance and
enhancement of the
implemented Systematics'
Advanced Lending Solution
(ALS) package.
We used our five phase
maintenance methodology to
transition of maintenance
activities off shore.
- Identified ALS-SM as
highly offshorable
project
- Transition plan to
transfer knowledge to
offshore team set up.
- Our onsite team
gathered knowledge from
client & acted as shadow
to client resources.
This team included
functional experts,
solution architects &
trainers.
- We deployed our
'Train the Trainer'
model to create a pool
of resources at
offshore. Core team of
resources consisting of
business analysts &
solution architects
received training from
the client. Subject
matter experts created
the training program,
certification program
and the training
repository. The core
team then trained the
resource pool at
offshore.
- We took over
maintenance - initially
acting as proxy for
client resources,
followed by complete
transition of project to
offshore.
Here's an example of the
support activities
performed:
- Enabling interfacing
with third party systems
(GL, Budgeting, Trading
etc)
- Facilitating version
upgrades of the software
and modules
- ALS maintenance,
support and enhancements
- Application testing
including business flow
and regression testing
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| |
the benefits
The
benefits to our client
included:
- Cost effective
system maintenance
- Built a knowledge
repository for future
use
- Internal
certification programs
enabled consistent
evaluation of knowledge
transition, which
ensured the high quality
of offshore maintenance
services.
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