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Implementation & support of an automated lending solution helps this global financial services institution address growing business needs
 
The Client
Our client is one of the largest financial services institutions in the world and has 200 million customers in over 100 countries.
 
The Challenge
Our client had implemented the Systematics Enterprise Banking System for its consumer banking activities. They were seeking to move the project offshore to gain access to a resource pool and trim costs.
 
The solution
The engagement involved maintenance and enhancement of the implemented Systematics' Advanced Lending Solution (ALS) package.

We used our five phase maintenance methodology to transition of maintenance activities off shore.
  • Identified ALS-SM as highly offshorable project
  • Transition plan to transfer knowledge to offshore team set up.
  • Our onsite team gathered knowledge from client & acted as shadow to client resources. This team included functional experts, solution architects & trainers.
  • We deployed our 'Train the Trainer' model to create a pool of resources at offshore. Core team of resources consisting of business analysts & solution architects received training from the client. Subject matter experts created the training program, certification program and the training repository. The core team then trained the resource pool at offshore.
  • We took over maintenance - initially acting as proxy for client resources, followed by complete transition of project to offshore.

Here's an example of the support activities performed:
  • Enabling interfacing with third party systems (GL, Budgeting, Trading etc)
  • Facilitating version upgrades of the software and modules
  • ALS maintenance, support and enhancements
  • Application testing including business flow and regression testing
 
the benefits
The benefits to our client included:
  • Cost effective system maintenance
  • Built a knowledge repository for future use
  • Internal certification programs enabled consistent evaluation of knowledge transition, which ensured the high quality of offshore maintenance services.
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Thank you for your dedication, professionalism, hard work, commitment to team work, and personal sacrifices that have contributed significantly towards the successful deployment of this critical consolidation and implementation project. I am very proud of your professionalism, and well-earned-confidence that you are demonstrating with every interaction with the clients and technology organizations globally. Again, congratulations for a job well done and keep up the good work!Sr. Vice President
Leading US-based bank