| Implementation of a
centralized service desk and
ITRM tools for a large
Indian bank. |
| |
The Client
Our client is one
of India's largest banks, with operations spanning more than 4,500 locations |
| |
The Challenge
The client needed a centralized service desk that would provide
efficient, remote support for its widespread operations. |
| |
The
solution
Our solution included:
- Implementation of
a centralized service desk, accessed by over 4500 branches, including associate banks
- IT resource management for all desktops. This included:
- Centralized remote software deployment on desktops
- Centralized asset inventory collection of desktops
- Remote control connection of desktops
- Integration of service desk with ITRM Tools and Active Directory
- Implementation of high availability for service desk server fail over
- Remote Control, Oracle 9i, MS SQL, Crystal Reports
|
| |
the benefits
- Successful integration of localized
tools and local domains across 4500
locations with a single centralized
service desk
- Creation of a repository that holds
complete IT Inventory
- 80% reduction in support calls due
to centralization service desk and
remote support
- SLA-based support for core banking
|
 Download |
|
| Sitemap
| Privacy Policy
| Social Media Policy