L&T Infotech - Industries - Banking & Financial Services

Implementation of a centralized service desk and ITRM tools for a large Indian bank.

The Client
Our client is one of India's largest banks, with operations spanning more than 4,500 locations

The Challenge
The client needed a centralized service desk that would provide efficient, remote support for its widespread operations.

The solution
Our solution included:

Implementation of a centralized service desk, accessed by over 4500 branches, including associate banks
IT resource management for all desktops. This included:

Centralized remote software deployment on desktops
Centralized asset inventory collection of desktops
Remote control connection of desktops

Integration of service desk with ITRM Tools and Active Directory
Implementation of high availability for service desk server fail over
Remote Control, Oracle 9i, MS SQL, Crystal Reports

the benefits

Successful integration of localized tools and local domains across 4500 locations with a single centralized service desk
Creation of a repository that holds complete IT Inventory
80% reduction in support calls due to centralization service desk and remote support
SLA-based support for core banking

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Thank you for your dedication, professionalism, hard work, commitment to team work, and personal sacrifices that have contributed significantly towards the successful deployment of this critical consolidation and implementation project. I am very proud of your professionalism, and well-earned-confidence that you are demonstrating with every interaction with the clients and technology organizations globally. Again, congratulations for a job well done and keep up the good work!Sr. Vice President
Leading US-based bank

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